CDR is wrong when a call is pushed in the shared waiting queue as a switchboard user

Description

As a switchboard user, when i receive a call, i answer it, i put it in the shared waiting queue, then i take it back and i finish my call,
i expect to find a cdr with correct informations.

call direction : internal instead of inbound,
the source : is the extension of the user instead of the caller (same for source name)
destination : the caller number instead of the user
answered : false instead of true
call duration : null instead of true a duration value.

If I manage the call without putting it in shared call queue, the CDR infos is OK.

Zendesk Ticket IDs

None

Activity

Charles Langlois
October 2, 2023 at 2:53 PM

this is a fix in the stack, not any of our SAAS offering, so it is necessary for clients to upgrade their stack(their own wazo servers). Tickets in WAZO project should all relate to the stack and imply an upgrade to the stack version indicated by the fixed version field of the ticket.

vicky.tremblay
October 2, 2023 at 2:47 PM
(edited)

Can you tell me if every client need to up-grade to 23.13 or if only upgrading the server in 23.13 is enough to solve this issue.

Sébastien Duthil
September 15, 2023 at 6:44 PM

Manual test: OK, the bug is fixed.

Charles Langlois
September 12, 2023 at 3:31 PM

Did you get a chance to test with newer stack releases? It’s only to confirm my own reproduction, but if so we can reach out to client and tell them part of the issue is fixed in latest release.

Pascal Crausaz
September 7, 2023 at 8:20 PM

Thanks for the clarification. Once you know, please update the description to reflect the findings.

Resize issue view side panel

Done

Details

Priority

Highest

Assignee

Charles Langlois

Reporter

Mathias Wolff

Approvers

Pascal Cadotte

Pair

Mathias Wolff

Fix versions

23.13

Sprint

None

Labels

Zendesk Support

Created January 7, 2022 at 10:29 AM

Updated October 2, 2023 at 2:53 PM

Resolved September 19, 2023 at 4:27 PM