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Group and Queue member status are inaccurate and/or wrong

Description

The member status in Asterisk queues is delayed, there’s a fix in Asterisk 18.8.0 which introduced another bug where some status get leaked to other unrelated queues.

The fix should be in Asterisk 18.10

Scenario (warning: this issue is not 100% reproductible)

Given a user in a group answering calls from customers

Given the user is ready to take calls

When a customer calls

Then my phone does not ring

Workaround (side effect not tested):

run asterisk -rx 'queue reload members' in a CRON every minute

Zendesk Ticket IDs

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Pascal Cadotte January 18, 2022 at 3:29 PM

A workaround is to execute asterisk -rx 'queue reload members'

Done

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Created January 18, 2022 at 3:21 PM
Updated January 31, 2022 at 1:15 PM
Resolved January 19, 2022 at 3:07 PM