Done
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Priority
HighAssignee
Nabil Ben YoussefNabil Ben YoussefReporter
Nabil Ben YoussefNabil Ben YoussefApprovers
Charles LangloisPair
Charles LangloisFix versions
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Details
Details
Priority
Assignee
Nabil Ben Youssef
Nabil Ben YoussefReporter
Nabil Ben Youssef
Nabil Ben YoussefApprovers
Charles Langlois
Pair
Charles Langlois
Fix versions
Sprint
None
Labels
Zendesk Support
Zendesk Support
Zendesk Support
Created July 26, 2023 at 1:38 PM
Updated November 1, 2023 at 7:31 PM
Resolved October 30, 2023 at 5:39 PM
queueskillcat (Call Center feature):
issue with deletion: skills categories are not removed when tenant deleted (must be fixed)
issue with skill category name: the name of a category must be unique (2 tenants cannot have the same category name) (must be fixed)
issue example #1:
we have a tenant T1 with a skill category named 'my category'
we delete the tenant T1
we create another tenant T2
we try to create a skill category named 'my category' for tenant T2 -> error, not possible (already used, because previous category not deleted)
issue example #2:
we have a tenant T1 with a skill category named 'my category'
we have another tenant T2
we try to create a skill category named 'my category' for tenant T2 -> error, not possible (already used by tenant T1)