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User that switched to DND during call to linear ring group gets ringed anyway

Description

Given a ring group in linear strategy with one user member

Given the group gets called and the user is available

Given the user switches to DND during the call

Then the user keeps getting called

Expected the user to not get called while in DND status

 

Details

The dialplan relies on variables dynamically set by an AGI for the available member interfaces to Dial. While the AGI checks the DND status on each iteration over members, the variables that were set in previous iterations are not cleaned up, and the dialplan keeps reusing variables set by previous iterations, which may refer to interfaces that are not available in the current iteration.

Solution

A simple patch on the dialplan logic:

Zendesk Ticket IDs

13023

Activity

Show:

Charles Langlois November 29, 2024 at 8:14 PM

Also changed the dialplan to rely on an explicit WAZO_GROUP_LINEAR_INTERFACE_COUNT variable as a bound for the iteration, instead of waiting for an empty variable. This adds a layer of insurance that only variables that should have been overwritten by the last call to linear_group_get_interfaces are read in the loop.

Done

Details

Priority

Assignee

Reporter

Approvers

Sébastien Duthil

Fix versions

Sprint

Zendesk Ticket Count

Labels

Zendesk Support

1
Created November 29, 2024 at 5:12 PM
Updated December 11, 2024 at 9:30 PM
Resolved December 2, 2024 at 8:31 PM