Requirements and Scopes

• Adding the possibility to “Pause” and “Unpause” a recording on a call that the recording was initiated automatically or manually

• A recording that was “Pause” and “Unpause” during a call should generate only 1 recording file

• The file generated should indicate with a beep that the recording was paused, but the recording time should not align with the call duration.

• When a recording is Pause, there should be a default announcement saying “Recording has been paused” / “L’enregistrement est mis en pause”

• When a recording is Unpause, there should be an announcement saying, “ Recording has been restarted” / “L’enregistrement a été réactivé.

• The admin should allow pause/unpause by user, queue or ring group

• Should be possible to pause/unpause from any device, including directly on physical phones or in CTI mode