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Function key for call recording (*3) does not enable call recording

Description

Given I am a user with a function key for call recording (*3)
Given I am in call
When I press the function key for call recording
Then the phone creates a new call to *3 and fails

Expected: the call recording is enabled

This happens at least with Yealink phones, but probably on other phone models.

Zendesk Ticket IDs

13560

Activity

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Pascal Cadotte February 6, 2025 at 4:33 PM
Edited

The phone’s configuration file needs to use the type `11 ` for call recording instead of 13

Other function keys that are used while the call is going on should also be checked

Done

Details

Priority

Assignee

Reporter

Approvers

Pascal Cadotte

Fix versions

Sprint

Story Points

Zendesk Ticket Count

1

Labels

Zendesk Support

1

Created February 6, 2025 at 2:53 PM
Updated March 13, 2025 at 7:55 PM
Resolved March 6, 2025 at 7:46 PM

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