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Fail to pause automatic record for calls on a group

Description

Given a user with recording of incoming calls enabled

Given a group with toogle call recording enabled

Given a call enters the group

Given the user answers the call

When the user press *3 to pause the recording

Then nothing happens

 

The WAZO_RECORDING_UUID channel variable is not set on the channel at that time and the call to wazo-calld fails

[2025-03-14 17:43:01.5884] VERBOSE[97467][C-00000004] pbx.c: Executing [s@wazo-group-answered:1] AGI("Local/6e61bc13-eb63-4bce-8a25-604e6edf7d32@usersharedlines-00000004;1", "agi://127.0.0.1/ group_answered_call") in new stack [2025-03-14 17:43:01.5907] VERBOSE[97500][C-00000004] bridge_channel.c: Channel PJSIP/TKjxV2kk-00000006 joined 'simple_bridge' basic-bridge <de7887e9-a0d0-4b9c-a9f9-02c8797415a2> [2025-03-14 17:43:01.5916] VERBOSE[97482][C-00000004] pbx.c: Spawn extension (usersharedlines, 2ec3ee8b-b141-4c01-bd8d-d47f96e31924, 6) exited non-zero on 'Local/2ec3ee8b-b141-4c01-bd8d-d47f9 6e31924@usersharedlines-00000003;2' [2025-03-14 17:43:01.5936] VERBOSE[97483][C-00000004] bridge_channel.c: Channel Local/6e61bc13-eb63-4bce-8a25-604e6edf7d32@usersharedlines-00000004;2 joined 'simple_bridge' basic-bridge <de78 87e9-a0d0-4b9c-a9f9-02c8797415a2> [2025-03-14 17:43:01.6608] VERBOSE[97500][C-00000004] res_rtp_asterisk.c: 0x5575778b0000 -- Strict RTP learning after ICE completion [2025-03-14 17:43:01.6631] VERBOSE[95047] res_rtp_asterisk.c: 0x5575778b0000 -- Strict RTP learning after remote address set to: 10.0.4.10:50650 [2025-03-14 17:43:01.7453] VERBOSE[97504] manager.c: HTTP Manager 'wazo_amid' logged on from 127.0.0.1 [2025-03-14 17:43:01.7488] DEBUG[97504] channel.c: Thread LWP 97504 is blocking 'PJSIP/TKjxV2kk-00000006', already blocked by thread LWP 97500 in procedure ast_waitfor_nandfds [2025-03-14 17:43:01.7489] VERBOSE[97504] file.c: <PJSIP/TKjxV2kk-00000006> Playing 'beep.slin' (language 'en_US') [2025-03-14 17:43:01.7938] VERBOSE[97504] res_rtp_asterisk.c: 0x5575778b0000 -- Strict RTP switching to RTP target address 10.0.4.10:50650 as source [2025-03-14 17:43:02.1721] VERBOSE[97505] app_mixmonitor.c: Begin MixMonitor Recording PJSIP/TKjxV2kk-00000006 [2025-03-14 17:43:02.1755] VERBOSE[97504] manager.c: HTTP Manager 'wazo_amid' logged off from 127.0.0.1 [2025-03-14 17:43:02.1824] VERBOSE[97467][C-00000004] res_agi.c: agi://127.0.0.1/group_answered_call: AGI handler 'group_answered_call' successfully executed ... [2025-03-14 17:43:04.4589] DTMF[97500][C-00000004] channel.c: DTMF end '*' received on PJSIP/TKjxV2kk-00000006, duration 20 ms [2025-03-14 17:43:04.4590] DTMF[97500][C-00000004] channel.c: DTMF begin emulation of '*' with duration 80 queued on PJSIP/TKjxV2kk-00000006 [2025-03-14 17:43:04.5390] DTMF[97500][C-00000004] channel.c: DTMF end emulation of '*' queued on PJSIP/TKjxV2kk-00000006 [2025-03-14 17:43:04.9769] DTMF[97500][C-00000004] channel.c: DTMF end '3' received on PJSIP/TKjxV2kk-00000006, duration 20 ms [2025-03-14 17:43:04.9769] DTMF[97500][C-00000004] channel.c: DTMF begin emulation of '3' with duration 80 queued on PJSIP/TKjxV2kk-00000006 [2025-03-14 17:43:05.0570] DTMF[97500][C-00000004] channel.c: DTMF end emulation of '3' queued on PJSIP/TKjxV2kk-00000006 [2025-03-14 17:43:05.0812] VERBOSE[97500][C-00000004] res_agi.c: agi://127.0.0.1/call_recording: Could not pause call recording: Missing channel variable WAZO_RECORDING_UUID: {'call_id': '1741974176.16'} [2025-03-14 17:43:05.0817] VERBOSE[97500][C-00000004] res_agi.c: agi://127.0.0.1/call_recording: AGI handler 'call_recording' successfully executed

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Zendesk Support

Created March 17, 2025 at 12:39 PM
Updated March 17, 2025 at 12:42 PM

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