Changing the skills of an agent is not applied to Asterisk

Description

Given I have an agent A
Given I have a skill "english"
Given I have a queue with an incall skill rule "english > 90" and member A
Given I associate skill "english = 95" to agent A via xivo-confd REST API
When I call the queue Q via the incall
Then agent A does not ring

Expected: agent A rings

Workaround: run "queue reload all" in the Asterisk CLI

Zendesk Ticket IDs

None

Activity

Sébastien Duthil 
March 18, 2019 at 1:38 PM

Yes!

François Blackburn 
March 15, 2019 at 12:34 PM

The fix is only in xivo-confd?

Done

Details

Priority

Assignee

Reporter

Approvers

Pascal Cadotte

Fix versions

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Zendesk Support

Created March 11, 2019 at 7:07 PM
Updated March 20, 2019 at 12:25 AM
Resolved March 20, 2019 at 12:25 AM