calls API: add conversation ID

Description

In some scenarios involving a mobile endpoint, API events don't allow to distinguish the two scenarios:

1. User A receives a call on both endpoints phone and mobile
2. User A receives two calls on an phone

Proposition: add "conversation_id" that would be identical for both calls in scenario 1 and different in scenario 2

Example:

  • User A has a mobile app + a physical phone

  • User A receives a call

  • User A is notified of two incoming calls

Expected:

  • User A is notified on only one incoming call

Zendesk Ticket IDs

None

Activity

Benjamin Bouet 
April 8, 2021 at 1:30 PM

direct demand addressed to Sylvain by a customer.

Benjamin Bouet 
April 8, 2021 at 12:57 PM

hey what’s the story behind this task ?

Done

Details

Priority

Assignee

Reporter

Approvers

Pascal Cadotte

Fix versions

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Zendesk Support

Created April 6, 2021 at 4:14 PM
Updated May 23, 2024 at 9:15 PM
Resolved April 8, 2021 at 11:44 AM