Done
Details
Details
Priority
Assignee
Sébastien Duthil
Sébastien DuthilReporter
Sébastien Duthil
Sébastien DuthilApprovers
Pascal Cadotte
Fix versions
Sprint
None
Zendesk Support
Zendesk Support
Created April 6, 2021 at 4:14 PM
Updated May 23, 2024 at 9:15 PM
Resolved April 8, 2021 at 11:44 AM
In some scenarios involving a mobile endpoint, API events don't allow to distinguish the two scenarios:
1. User A receives a call on both endpoints phone and mobile
2. User A receives two calls on an phone
Proposition: add "conversation_id" that would be identical for both calls in scenario 1 and different in scenario 2
Example:
User A has a mobile app + a physical phone
User A receives a call
User A is notified of two incoming calls
Expected:
User A is notified on only one incoming call